Kindly go through the FAQ written below for any queries about our site and its functionality. In case the nature of your query is different from the given set of questions, do mail us at email@example.com or call us at 7008998037 between 10 am to 7 pm to get immediate assistance.
My Account and My Orders
What is ‘My Account’? How do I update my information?
‘My Account’ is your personal account page where you can track your orders, view your transactions, and manage your orders. This section provides complete information of your transactions on decorativeonline.com
1. Manage/edit your personal information like address, phone numbers, email ids
2. Change your password
3. Track the status of your orders
How do I know my order has been confirmed?
Once you confirm your order and complete the payment, you will get a confirmation email from decorativeonline. This email will include a unique order id, items you have selected, approximate shipping date, shipping method (chosen by you) and the total amount paid.
Is it necessary to have an account to shop on decorativeonline.com?
No. you can order products as a guest too. After clicking on Checkout button you have to click at ‘Checkout as Guest’, and then fill up the form and confirm your order. However, it’s useful to create an account to avoid repetitive filling of information, if you want to buy again in future. Also all people who register for an account will get regular email updates on new products and special offers including discount coupons, from time to time.
How do I pay for a purchase?
decorativeonline.com offers you multiple options to pay in a highly secure environment. You can use your Debit Card| Credit Card| Net Banking to pay. We use an extremely secured payment gateway, one of the leading payment gateway providers in India. Our gateway partners use secured & highly encrypted technology to keep the transaction information confidential. You can also note the ‘https’ on the url of the transaction page, which conveys a secure transaction.
Are there any hidden charges (GST) when I make a purchase on decorativeonline.com?
No. Quoted Price on our web pages is the final price including all taxes; but do not include shipping. When you place order and go to the cart, you can see the GST/Tax breakup of the item, which is purely for information only. Shipping charges are applicable according to the product’s weight and mode of transport. Shipping charges are displayed in the shopping cart.
Which Debit/Credit cards are accepted at decorativeonline.com?
We accept all kind of credit and debit card of all banks – be it Visa/MasterCard/American Express or Diners.
Is it safe to use my credit/debit card on?
Yes! We do understand our customer’s safety. Thus we use 256-bit encryption technology to protect customers’ card information during transaction. All transactions go through a secured payment gateway. In addition, as per RBI guidelines, all credit card transactions have to go through an addition 3D Secure Password service, which makes the transaction even more secure.
Can I use my bank’s Internet Banking feature to make a payment?
Yes. We offer our valuable customer to pay via internet banking.
Can I pay through mobile using credit/debit card or Internet Banking?
Yes. You can pay through your mobile. Our site is mobile optimized and the same secured payment option is applicable to mobile users to pay for their order.
How do I place Cash on Delivery (C-o-D) order?
COD is currently available in selected cities (for details see Shipping & Delivery) on max purchase value of Rs 6,000/-. On receipt of COD order, we will call you to reconfirm the order, followed by an email.
Order Status and Cancellation
How can I check my order status?
You need to click on ‘My Account’ section to know the order status. Here, you will find ‘Order’ section and by clicking it, you will be able to track your order.
What to do if the product I want is ‘Out of Stock’?
In case the required product is ‘Out of Stock’, do call on 7008998037 or send a mail to firstname.lastname@example.org. We will try our level best to fulfill your requirement or give you a firm time estimate.
What does the different order status mean?
In order section you can find the different status of your order, as follows:
Payment Pending Authorization: Your order has been logged and we are waiting for authorization from the payment gateway.
Payment Authorized, Order under Processing: Authorization has been received from the payment gateway and your order is being processed by us.
Order Shipped: Your order has been shipped by the seller and is on its way to the location specified by you for delivery.
Order Cancelled: The order was cancelled.
When and how can I cancel an order?
You can cancel your order any time before it reaches Order Shipped section. You have to provide the order id to cancel any order.
For further details kindly visit our Refund Policy segment.
Can a company/business order products from the site?
Yes, we do business to business (B2B) supplies as well. We are ready to fulfill bulk orders at discounted rates to corporate, restaurants, and schools to name a few. The parent company of bestofelectricals.com – M/s TM Impex Private Limited, is one of the top Electrical Wholesalers & Distributors in odisha and their business is majorly B2B. Some of our business clients include M/s ESSAR,M/s Vedanta,M/s L&T,M/s United brewaries,M/s Coca Cola and others
What will be the shipping charges?
Shipping charges completely depends on weight of the product and type of transport. Surface and Air transport are the two modes used by us. More than 90% of Indian PIN codes are serviced by us for surface transport. Air Transport charges are much higher but can be used for urgent shipping needs and is limited to the serviceability of logistics partners.
When will I get my order?
This purely depends on the delivery location. The estimated delivery time is 5 – 8 business days for surface transport and 2 days for air transport.
How will you deliver the parcel?
To ensure the finest service, we get the assistance of trust-worthy courier companies, who work very hard round the clock. Once the parcel is dispatched, an email will be sent to you, containing the name of the courier service provider along with tracking details.
Is there any minimum order amount for delivery?
No minimum order amount has been decided for the buyer to shop. You can place order for any product you wish to purchase.
I need to return an item, how do I arrange for a pick-up????
Return of defective Items:
In case you want to return an item which is defective on arrival, please contact our customer services. Based on the product/your comfort, we will either arrange the principal’s maintenance people to visit your premises for rectification/replacement of the product. Or, the defective product can be shipped back to us, after due acknowledgment of our customer services team and we shall provide you with a new replacement product. All shipping costs in this case will be borne by us. Return of defective product on arrival should be informed within 24 hours of receipt of goods.
Return of Unused Product.
In case you (client) want to return any new & unused item, please contact our customer services for a return authorization. The product/packaging is to be returned to us in original with complete contents and no tampering. Once your return is accepted, we will issue a credit note for the amount of returned good; which can be adjusted to purchase a new product now or in future. All shipping costs for return of items and resending new item in lieu will have to be borne by you and paid upfront.
All returns of unused product have to be informed within 48 hours of receipt of goods; otherwise we will not be liable for return/exchange.
For further details kindly visit our Shipping and Delivery segment.
Does decorativeonline.com deliver internationally?
Yes. We do ship internationally but on bulk orders right now. Please email us with your needs and we will send you an offline price quotation with international shipping charges.